Types of Appointments we offer
Surgeries are by appointment only.
We have 3 types of GP appointments:
- On the day
- Pre Book
You will be asked by the receptionist if you would prefer to speak to a GP over the phone, or see them for a face to face consultation.
**We ask that patients present with one problem per appointment as the standard GP appointment length is 10 minutes and Practice Nurse 15/20 minutes. This will enable us to deliver safe clinical care **
On The Day (Same day) Appointments
These are appointments that are made available at 8.00am that day.
The morning on the day appointments are also available to book online that morning from 8.00am except on the monthly half day closure dates.
For dates of our half day training closures, please look in the "opening times and half day closures" section.
This means that patients can access appointments on the same day they contact the surgery. They are very popular and do fill quickly.
Pre Book Appointments (booked in advance)
These are appointments that can be booked up to 6 weeks in advance. These are generally 7.30am-8.20am and a mixture of other times during the day. These are for non urgent problems.
If you wish to see a specific Doctor, this may delay your appointment due to availability.
Our urgent appointment requests will be triaged by the on call GP. The receptionist will fill out a protocol with you, which will be reviewed along with your records and then triaged appropriately.
You may be signposted to a more appropraite appointment or service.
Evening and Weekend Appointments now available at the Primary Care Centre Hub at Huddersfield Royal Infirmary.
Patients can now see a local GP, Physio and Phlebotomist (blood taker) for routine appointments on weekday evenings and at weekends at the Primary Care Centre Hub at Huddersfield Royal Infirmary.
Pre-bookable and on the day appointments are available between 6.30pm and 8.30pm each weekday with additional slots available on Saturdays and Sundays between 8.45am and 5.15pm.
GP, Physio and Phlebotomy appointments are available for any Greater Huddersfield patient in the Primary Care Centre Hub at Huddersfield Royal Infirmary and some physio appointments are available at other sites as well.
How to book an evening or weekend appointment at the Hub:
You can also book an evening or weekend appointment by ringing the Practice on 01484 516349. If you need to book an appointment when the Practice is closed, then you can ring the free NHS 111 phone line out of normal working hours and they will book an appointment for you if appropriate.
Online Booking Of Appointments
We offer online booking of appointments, to register for online access, please see reception with a form of photo ID.
Morning "on the day" appointments are available to book online from 8.00am each morning except on the monthly half day closure days.
To avoid queues at the reception desk, we have a self check-in system which is simple and quick to use.
If you prefer to have a telephone consultation with a clinician, please be aware you may be asked to attend the surgery for an assessment or examination.
Cancel an Appointment
It is important to let us know if you cannot attend your appointment in a timely manner. We can always use it for somebody else.
You can cancel using the text facility by texting the word CANCEL. Its even easier if you download the MJog Messenger app and you can cancel an appointment by simply pressing the cancel button.
Text Reminder Service
The practice has a text reminder service for patients who have booked appointments in advance. If we have your mobile phone number on our records, you should receive a text reminder 24 hours prior to your appointment.
It is your responsibility to ensure that we have your up to date contact details. Incorrect information can delay or prevent us from contacting you, but also delay hospital referrals and appointments.
Download the MJog Messenger app! Its quick and easy to use, and there are no SMS charges.
Failing To Attend Appointments
Missed GP appointments are a headache for Practices and a waste of health professional time. To try and reduce our non attendance rates, we have a text reminder system, therefore it is important we are kept informed of changes to mobile phone numbers.
This is our policy on non attendance:
ADULTS - On non attendance, you will be contacted to advise you have missed a GP appointment and to check we hold the correct mobile number. You will be advised that further incidences of non attendance may lead to removal from the practice list. The Practice usually allows 3 non attendances, each case is then considered by the GPs as we appreciate sometimes there are ongoing circumstances. Action is then decided appropriately.
CHILDREN - On non attendance, a parent is contacted to advise. If no discussion takes place, our GP safeguarding lead is made aware and a further attempt at contact will be made. Children who repeatedly fail to attend appointments with no given reason will be referred to the Local Authority Child Safeguarding Team for further intervention.
We only carry out home visits for those too ill to come to surgery or the housebound.
Home visits should be requested before 10am wherever possible as we aim to visit between 11.00am and 1.00pm each day.
You may be referred to the Urgent Community Response Team (UCR) for a home visit by a clinican rather than one of our GP's. Patients are only referred if it is deemed appropriate, so please be prepared to give out reception staff details of the problem so urgency can also be assessed.
Any visit requested after 10am will be passed to the oncall doctor for review, they may refer you to the UCR team. The UCR service is a 0-2 hour acute service with the aim of reducing hospital admissions and preventing avoidable deterioration - that might be achieved by a visit or remote consultation depending on need.
We do not offer blood test appointments here at the surgery. There are several places you can attend for your blood test locally.
For the phlebotomy department at Huddersfield Royal Infirmary/Calderdale Royal Hospital you will need to call 01484 355765 Monday-Friday 8am-430pm. For an appointment at HRI/CRH you will need a paper copy of your blood form, this will have either been sent to you in the post or via text/email or left in reception for you to collect.
Fartown Health Centre also offer phlebotomy appointments on a Wednesday. You will need to call 03033309995 to book an appointment there and again ensure you have your blood test form with you.
Princess Royal Health Centre have a phlebotomy service too, you will need to contact the surgery on 01484 516349 for us to book you in for an appointment there. You will not need a copy of your blood test form with you.
If you have misplaced your blood form, please visit the surgery and one of the recpetionists will re-print your form for you.